Policy Overview
Currently, our refund and returns policy lasts 30 days. However, if 30 days have passed since your purchase, we cannot offer you a full refund or exchange. To qualify for a return, you must return the item unused and in the same condition you received it. Furthermore, you must include the original packaging.
Specifically, we do not accept returns on certain types of goods. For example, we cannot accept perishable goods such as food, flowers, newspapers, or magazines. Additionally, we decline returns for intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Moreover, here are additional non-returnable items:
- Gift cards
- Downloadable software products
- Some health and personal care items
To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.
In some cases, we grant only partial refunds:
- For instance, books with obvious signs of use.
- CDs, DVDs, VHS tapes, software, video games, cassette tapes, or vinyl records that you have opened.
- Any item not in its original condition, damaged, or missing parts for reasons not due to our error.
- Finally, any item you return more than 30 days after delivery.
Refund Process
Once we receive and inspect your return, we will email you to confirm receipt. At the same time, we will notify you if we approve or reject your refund.
If we approve the return, then we will process your refund. Consequently, the system will automatically apply a credit to your credit card or original method of payment within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again. Then, contact your credit card company; it may take some time before they officially post your refund. Next, contact your bank. They often require processing time before posting a refund.
If you have done all of this and still have not received your refund, please contact our support team immediately.
Sale items
Unfortunately, we only refund regular-priced items. As a result, we do not issue refunds for sale items.
Exchanges
Generally, we only replace items if they are defective or damaged. If you need to exchange a product for the same item, send us an email at {email address} and mail your item to: {physical address}.
Gifts
If the purchaser marked the item as a gift and shipped it directly to you, you will receive a gift credit for the value of your return. Once we receive the returned item, we will mail a gift certificate to you.
However, if the purchaser did not mark the item as a gift, or if the gift giver shipped the order to themselves to give to you later, we will send a refund to the gift giver. Consequently, they will find out about your return.
Shipping Returns
To return your product, you should mail your product to: {physical address}.
Please note, you must pay for your own shipping costs to return your item. We do not refund shipping costs. Therefore, if you receive a refund, we will deduct the cost of return shipping from your total.
Depending on where you live, the time it takes for your exchanged product to reach you may vary. Finally, if you are returning expensive items, consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.
Need help?
Visit our main shop page to browse other items, or contact us at {email} for questions related to refunds and returns.